Outstanding Community Engagement


Old Manor, Salisbury

Quantum acquired a disused former hospital site from NHS Property Services and embarked upon a major community engagement campaign, to promote regeneration into 350 affordable retirement apartments, a hotel, shops and restaurants.

Quantum established a clear and viable vision for the site from the outset. This enabled us to communicate intentions and manage the expectations of multiple stakeholders:

  • Land owners
  • Local residents
  • Local Authority
  • Local business owners
  • Chamber of Commerce
  • Healthcare providers
  • NHS authorities

The brownfield site had been neglected for over 20 years and was known as the local ‘eyesore’. Due to its history and key location in the city, the proposed development received widespread interest from thousands of people in Salisbury and the wider boroughs.

Quantum’s community engagement programme involved thousands of face-to-face meetings with councillors, stakeholders, businesses and residents over a period of 12 months.

To open the public consultation to a city-wide audience, an open day was held on the site, which was publicised via local radio, newspapers and leaflet distribution. A consultation hub was also opened in a pop-up shop within one of the city’s shopping centres.

The planning committee voted unanimously to grant approval to the plans.

300+ attendees

at an Open Day on the site

200+ visitors

to the city centre consultation hub

830 letters of support

from local residents, associations and businesses